Knowledge management is a vital skill for individuals who need to keep track of vast amounts of information. A personal knowledge management (PKM) tool can help you collect, organize, and retrieve ...

Your digital notes are a reflection of your mind. It’s a private space for ideas and insights. Choosing the Personal Knowledge Management (PKM) tool isn't just about functionality; it's about ensuring ...

While the importance of knowledge management is at the forefront of many enterprise leaders’ minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management ...

Knowledge management has been a hot topic for some time now. However, many firms have placed this initiative on the back burner due to the financial costs or the time commitment required for the major ...

In this article, I am going to cover the definition of Knowledge Management, why Knowledge Management is important, challenges in Knowledge Management, Knowledge Management use cases, and more. I am ...

It's a complaint often heard in law enforcement agencies nationwide: "We don't know what we don't know." Police from one jurisdiction are unaware of a burglary ring operating in a neighboring city. Or ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

Indigenous knowledge systems are bodies of knowledge that were developed and used by local communities for centuries. They shape how people understand their environment, solve problems, and live ...