Service-based organizations may handle thousands of customer emails daily, placing a significant burden on IT help desks, customer service organizations, and other departments involved in reading, ...

When scientists test algorithms that sort or classify data, they often turn to a trusted tool called Normalized Mutual Information (or NMI) to measure how well an algorithm's output matches reality.

Dr. James McCaffrey of Microsoft Research presents a full demo of k-nearest neighbors classification on mixed numeric and categorical data. Compared to other classification techniques, k-NN is easy to ...